Last updated: 23 September 2026
Delete Your Account and Data
This page explains how to ask for your Bizkita POS app account, from CV Mandiri Digital Integrasi, to be deleted, and which data is deleted and which is kept.
1. How to ask for deletion
- Fill in the form above, email info@bizkita.com with the subject "Delete Account" from your account’s email address, or contact WhatsApp +62 815-1417-4883.
- Include your business name, the account email, and whether only your account or the whole business (organisation) and all its users should be deleted. Only the owner can ask for the whole business to be deleted.
- We verify that the request comes from the account holder, then confirm by email or WhatsApp once deletion is done, within the time Indonesia’s Personal Data Protection Law sets.
- Staff and cashier users can also ask their business owner to deactivate their account in the app, then ask us for permanent deletion.
- In the app, this page opens from Settings › Privacy & Terms › Delete Account & Data.
2. Before you delete
- Connect every device to the internet and make sure all sales have synced. Sales that have not been sent are lost too.
- Export anything you want to keep to Excel from the app (Standard plan and up). Deleted data cannot be recovered.
3. What is deleted
| Request | Data deleted |
|---|---|
| A user account | Name, email, password, PIN, outlet access and every sign-in session on every device. Sales the user recorded stay part of the business’s financial records, with the cashier’s name. |
| The whole business | All users, outlets, catalogue and stock, equipment, sales and shifts, customers, employees and commission, bookings, receipt and QRIS settings, payment gateway credentials, and reports. |
4. What is kept, and for how long
- Subscription invoices and their payment data: for as long as bookkeeping and tax rules require, up to 10 years.
- Database backup copies: until newer backups replace them, about 4 weeks.
- Server logs: until log rotation deletes them automatically.
- Crash reports: according to Firebase Crashlytics’ retention policy.
- The admin console audit log: the record of changes the Bizkita team made, including this deletion.
5. Deleting only some data
You can also ask for specific data to be deleted without closing your account — for example customer records deleted in the app that are still kept on the server. Send the request to info@bizkita.com with the subject "Personal Data Request". Customers or employees of a business should contact that business first; we help the business fulfil the request. See also the Privacy Policy.
6. Contact
CV Mandiri Digital Integrasi · Bandung, West Java, Indonesia · Email: info@bizkita.com · WhatsApp: +62 815-1417-4883